Information Collection and Use
SkyGeek.com promises (cross our heart) not to sell, share, or rent your personal information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information. We will also ask you to create a username and password of your choice for future access to your account information. (We don’t require this, you can always check out as a "Guest.") To safeguard that your user name and password remain confidential, DO NOT share this information with anyone (not even your dog).
After you have filled your shopping cart with everything you need and want, we are ready to process your order. Please review your shopping cart and click the "CHECKOUT" button to proceed. If you are currently not signed in with a SkyGeek My Account, you will be presented with two options. You can "Shop as a Guest" and not register for a SkyGeek account; or if you would like to Register for an account, you can do so at this point. After completing the registration, you will be redirected back to checkout. If you already have an account you can "Sign In" and continue with the checkout process. During registration and/or checkout, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important SkyGeek.com services such as automated order status updates via e-mail. (Of course, your contact information may also be used by one of our real live humans to contact you in the event of a customer service issue regarding your order.) Financial information collected is used to bill you for products and services (like shipping). If you choose not to receive other cool stuff like email announcements of specials or promotions, you may opt-out by un-checking the opt-in box during the order process.
SkyGeek.com allows you to opt-out of receiving SkyGeek promotional communications at any time:
- For the quickest and easiest opt-out, please locate the "unsubscribe" link (should be at the bottom of the promotional email), click it, and follow the steps to opt-out.
- Contact Us any time in response to a promotional mailing
- Call us at (888)759-4335
Information collected during the order process will be used to, well, process orders. During the order process, you will be asked to provide financial information such as your credit card number and expiration date to fulfill your order. If we encounter any issues in processing an order, we will use your contact information to get in touch with you. To properly process your credit card information, we will share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. (See the Security section below for more details on security measures and procedures.) Again, we do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but you will not be able to use the shopping cart to buy merchandise because the necessary information to process your order cannot be retained. Bottom line: if you disable cookies, SkyGeek.com will be unable to process your online order. You can be comfortable enabling cookies because we will not share any personally identifiable information, provided by this cookie, with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience.
We utilize Java Script on a large portion of SkyGeek’s pages in order to provide such things as:
- Real Time stocking levels and product availability
- Product Reviews
- Product Questions and Answers
- Site Navigation
- Image galleries and related product scrollers
Disabling Java Script will severely hinder your online shopping experience with SkyGeek.com, so we highly recommend you enable Java Script while using SkyGeek.com.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. (Frankly, only our IT geeks really understand all that stuff.) We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
SkyGeek is committed to providing a safe and secure shopping environment for our customers, so the online security of your payment and personal information is a top priority. Once we receive your information through the internet (encrypted by SSL), we generate a credit card reference token which is then used in place of a credit card number when processing all transactions. The Payment Card Industry Data Security Standard (PCI DSS) outlines rigorous standards for security procedures for merchants and service providers that store, process, or transmit cardholder data. SkyGeek.com is fully PCI DSS compliant.
What does that mean for you?
- All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
- All credit card information is processed via a secure payment gateway which protects all personal information.
- We use industry leading secure servers that ensure that our ordering process is up-to-date, safe and capable of protecting your personal information.
- All purchases paid via PayPal at SkyGeek are eligible for PayPal Buyer Protection and are covered against fraud for the full purchase price of your order, as per the PayPal User Agreement.
- For any additional questions or concerns about the safety and security of your personal information, please contact us.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have very limited access to your personal information and may not use it for other purposes.